FAQ

Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
All of our products are made to order. Please allow 2–5 business days for processing before your order ships.

How long does shipping take?
Once shipped, orders typically arrive within 3–7 business days depending on your location.

Do you ship internationally?
At this time, we only ship within the United States.

Returns & Refunds

What is your return policy?
We only offer refunds or replacements for items that are defective, damaged, or incorrect. Because all items are made to order, we do not accept returns for sizing issues or change of mind.

How long do I have to report an issue?
You must contact us within 14 days of receiving your order.

Do I need to provide proof?
Yes, please include clear photos of the issue along with your order number so we can review your request.

Sizing & Products

How do your items fit?
Our items are designed to fit true to size. If you are unsure, we recommend checking the size chart before purchasing.

Do you provide size charts?
Yes, size charts are included on all product pages to help you find the best fit.

Cancellations

Can I cancel my order?
Orders can be canceled shortly after they are placed. However, once production has started, we are unable to cancel the order.

Contact

How can I contact you?
For any questions or concerns, please reach out to us at [your email].

How long does it take to get a response?
We aim to respond to all inquiries within 24–48 hours.